/* TICKET VIEW WIDTH FIX APPLIED - Now uses full available width */

/* Estilos específicos para el módulo tcasistencia */
.tcasistencia-landing {
    padding: 20px 0;
}

.tcasistencia-landing .col-md-6 {
    padding: 20px;
    margin-bottom: 20px;
}

.tcasistencia-landing .col-md-6:first-child {
    border-right: 1px solid #e9ecef;
}

.tcasistencia-landing h2 {
    color: #333;
    font-size: 1.5rem;
    margin-bottom: 15px;
    font-weight: 600;
}

.tcasistencia-landing p {
    color: #666;
    margin-bottom: 20px;
    line-height: 1.5;
}

.tcasistencia-landing .form-group {
    margin-bottom: 20px;
}

.tcasistencia-landing .form-group label {
    font-weight: 500;
    margin-bottom: 5px;
    display: block;
    color: #333;
}

.tcasistencia-landing .form-control {
    width: 100%;
    padding: 10px 15px;
    border: 1px solid #ddd;
    border-radius: 4px;
    font-size: 14px;
    transition: border-color 0.3s ease;
}

.tcasistencia-landing .form-control:focus {
    border-color: #007bff;
    outline: none;
    box-shadow: 0 0 0 0.2rem rgba(0, 123, 255, 0.25);
}

.tcasistencia-landing textarea.form-control {
    min-height: 100px;
    resize: vertical;
}

.tcasistencia-landing .btn {
    padding: 12px 24px;
    font-size: 14px;
    font-weight: 500;
    text-decoration: none;
    border-radius: 4px;
    border: none;
    cursor: pointer;
    transition: all 0.3s ease;
    display: inline-block;
    text-align: center;
}

.tcasistencia-landing .btn-primary {
    background-color: #007bff;
    color: white;
}

.tcasistencia-landing .btn-primary:hover {
    background-color: #0056b3;
    color: white;
    text-decoration: none;
}

.tcasistencia-landing .btn-success {
    background-color: #28a745;
    color: white;
}

.tcasistencia-landing .btn-success:hover {
    background-color: #218838;
    color: white;
    text-decoration: none;
}

.tcasistencia-landing .alert {
    padding: 12px 20px;
    margin-bottom: 20px;
    border: 1px solid transparent;
    border-radius: 4px;
    position: relative;
}

.tcasistencia-landing .alert-success {
    color: #155724;
    background-color: #d4edda;
    border-color: #c3e6cb;
}

.tcasistencia-landing .alert-danger {
    color: #721c24;
    background-color: #f8d7da;
    border-color: #f5c6cb;
}

/* Hierarchical Topics Styles */
.sub-topics {
    background-color: #f8f9fa;
    padding: 15px;
    border-radius: 6px;
    border-left: 4px solid #007bff;
}

.sub-topics h6 {
    color: #495057;
    font-weight: 600;
    margin-bottom: 15px;
}

.sub-topics .card {
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    border: 1px solid #e9ecef;
}

.sub-topics .card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0,0,0,0.1);
}

.sub-topics .card-title {
    color: #495057;
    font-size: 1rem;
    margin-bottom: 8px;
}

.sub-topics .card-text {
    color: #6c757d;
    margin-bottom: 8px;
}

.solution-preview {
    background-color: #e3f2fd;
    padding: 8px;
    border-radius: 4px;
    border-left: 3px solid #2196f3;
}

/* Expandable Products Styles */
.order-products-row {
    background-color: #f8f9fa;
}

.products-container {
    border-radius: 6px;
    border: 1px solid #dee2e6;
}

.products-loading {
    padding: 20px;
    color: #6c757d;
}

.products-content {
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.toggle-order-products-btn {
    transition: all 0.3s ease;
}

.toggle-order-products-btn i {
    transition: transform 0.3s ease;
}

.toggle-order-products-btn:hover {
    background-color: #e3f2fd;
    border-color: #2196f3;
}

/* Enhanced Button Styles */
.btn-outline-primary:hover {
    background-color: #007bff;
    border-color: #007bff;
    color: white;
    transform: translateY(-1px);
}

.btn-outline-info:hover {
    background-color: #17a2b8;
    border-color: #17a2b8;
    color: white;
    transform: translateY(-1px);
}

.btn-sm {
    transition: all 0.2s ease;
}

.btn-sm:hover {
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

/* Badge Enhancements */
.badge-secondary {
    background-color: #6c757d;
    color: white;
}

.badge-info {
    background-color: #17a2b8;
    color: white;
}

/* Table Enhancements */
.table-sm th {
    border-top: none;
    font-weight: 600;
    color: #495057;
    background-color: #f8f9fa;
}

.table-striped tbody tr:nth-of-type(odd) {
    background-color: rgba(0,0,0,.02);
}

.table-responsive {
    border-radius: 6px;
    overflow: hidden;
}

/* Help Topics Accordion */
.accordion .card {
    border: 1px solid #dee2e6;
    margin-bottom: 8px;
}

.accordion .card-header {
    background-color: #f8f9fa;
    border-bottom: 1px solid #dee2e6;
}

.accordion .btn-link {
    color: #495057;
    text-decoration: none;
    font-weight: 500;
}

.accordion .btn-link:hover {
    color: #007bff;
    text-decoration: none;
}

.accordion .btn-link:focus {
    box-shadow: none;
}

/* Topic Description and Solution */
.topic-description {
    background-color: #ffffff;
    padding: 15px;
    border-radius: 6px;
    border: 1px solid #e9ecef;
}

.topic-solution {
    background-color: #d1ecf1;
    padding: 15px;
    border-radius: 6px;
    border-left: 4px solid #17a2b8;
}

.topic-solution h6 {
    color: #0c5460;
    margin-bottom: 10px;
}

/* Timeline Styles for Ticket View */
.timeline {
    list-style: none;
    padding: 20px 0 20px;
    position: relative;
}

.timeline:before {
    top: 0;
    bottom: 0;
    position: absolute;
    content: " ";
    width: 3px;
    background-color: #eeeeee;
    left: 50%;
    margin-left: -1.5px;
}

.timeline-item {
    margin-bottom: 20px;
    position: relative;
}

.timeline-item:before,
.timeline-item:after {
    content: " ";
    display: table;
}

.timeline-item:after {
    clear: both;
}

.timeline-panel {
    width: 46%;
    float: left;
    border: 1px solid #d4d4d4;
    border-radius: 2px;
    padding: 20px;
    position: relative;
    -webkit-box-shadow: 0 1px 6px rgba(0, 0, 0, 0.175);
    box-shadow: 0 1px 6px rgba(0, 0, 0, 0.175);
    background-color: #fff;
}

.timeline-panel:before {
    position: absolute;
    top: 26px;
    right: -15px;
    display: inline-block;
    border-top: 15px solid transparent;
    border-left: 15px solid #ccc;
    border-right: 0 solid #ccc;
    border-bottom: 15px solid transparent;
    content: " ";
}

.timeline-panel:after {
    position: absolute;
    top: 27px;
    right: -14px;
    display: inline-block;
    border-top: 14px solid transparent;
    border-left: 14px solid #fff;
    border-right: 0 solid #fff;
    border-bottom: 14px solid transparent;
    content: " ";
}

.timeline-inverted .timeline-panel {
    float: right;
}

.timeline-inverted .timeline-panel:before {
    border-left-width: 0;
    border-right-width: 15px;
    left: -15px;
    right: auto;
}

.timeline-inverted .timeline-panel:after {
    border-left-width: 0;
    border-right-width: 14px;
    left: -14px;
    right: auto;
}

.timeline-badge {
    color: #fff;
    width: 50px;
    height: 50px;
    line-height: 50px;
    font-size: 1.4em;
    text-align: center;
    position: absolute;
    top: 16px;
    left: 50%;
    margin-left: -25px;
    background-color: #999999;
    z-index: 100;
    border-top-right-radius: 50%;
    border-top-left-radius: 50%;
    border-bottom-right-radius: 50%;
    border-bottom-left-radius: 50%;
}

.timeline-badge.timeline-success { 
    background-color: #5cb85c; 
}

.timeline-badge.timeline-info { 
    background-color: #5bc0de; 
}

.timeline-badge.timeline-warning { 
    background-color: #f0ad4e; 
}

.timeline-badge.timeline-danger { 
    background-color: #d9534f; 
}

.timeline-title {
    margin-top: 0;
    color: inherit;
    font-size: 16px;
    font-weight: bold;
}

.timeline-body > p,
.timeline-body > ul {
    margin-bottom: 0;
}

.timeline-body > p + p {
    margin-top: 5px;
}

/* Ticket Detail View Enhancements */
.ticket-view .panel-heading-action {
    float: right;
    margin-top: -5px;
}

.ticket-view .badge-large {
    font-size: 14px;
    padding: 8px 12px;
}

.ticket-view .priority-badge {
    font-size: 12px;
    padding: 4px 8px;
}

.ticket-view .related-info .form-group {
    margin-bottom: 15px;
    padding-bottom: 10px;
    border-bottom: 1px solid #eee;
}

.ticket-view .related-info .form-group:last-child {
    border-bottom: none;
}

.ticket-view .status-update-form {
    margin-top: 10px;
}

.ticket-view .conversation-section {
    margin-top: 20px;
}

.ticket-view .response-form {
    background-color: #f9f9f9;
    padding: 20px;
    border-radius: 4px;
    margin-top: 20px;
}

/* Response form section styling */
.col-md-8 .response-form-section,
.response-form-section {
    margin-top: 20px;
}

.col-md-8 .form-card,
.form-card {
    background: white;
    border: 1px solid #dee2e6;
    border-radius: 4px;
    box-shadow: none;
    margin-bottom: 20px;
}

.col-md-8 .form-header,
.form-header {
    background-color: #f8f9fa !important;
    border-bottom: 1px solid #dee2e6 !important;
    padding: 15px 20px !important;
    font-weight: 600 !important;
    color: #495057 !important;
    border-radius: 4px 4px 0 0 !important;
    margin: 0 !important;
}

.col-md-8 .form-title,
.form-title {
    margin: 0 !important;
    font-size: 16px !important;
    color: #495057 !important;
    font-weight: 600 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.col-md-8 .form-title i,
.form-title i {
    color: #495057 !important;
    font-size: 16px !important;
    opacity: 0.8 !important;
}

.col-md-8 .form-body,
.form-body {
    padding: 20px !important;
    background: white !important;
    border-radius: 0 0 4px 4px !important;
}

.col-md-8 .modern-response-form,
.modern-response-form {
    margin: 0 !important;
    padding: 0 !important;
}

.col-md-8 .form-group {
    margin-bottom: 20px !important;
}

.col-md-8 .form-label {
    font-weight: 600 !important;
    color: #495057 !important;
    margin-bottom: 8px !important;
    display: block !important;
}

.col-md-8 .modern-textarea {
    border: 1px solid #ced4da !important;
    border-radius: 4px !important;
    padding: 12px 15px !important;
    font-size: 14px !important;
    line-height: 1.5 !important;
    transition: border-color 0.15s ease-in-out, box-shadow 0.15s ease-in-out !important;
}

.col-md-8 .modern-textarea:focus {
    border-color: #007bff !important;
    outline: 0 !important;
    box-shadow: 0 0 0 0.2rem rgba(0, 123, 255, 0.25) !important;
}

.col-md-8 .form-footer {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    margin-top: 15px !important;
}

.col-md-8 .char-counter {
    font-size: 12px !important;
    color: #6c757d !important;
}

.col-md-8 .response-actions {
    display: flex !important;
    gap: 10px !important;
}

/* Add Response section specific styling */
.col-md-8 .add-response-card {
    background: white;
    border: 1px solid #dee2e6;
    border-radius: 4px;
    box-shadow: none;
    margin-bottom: 20px;
}

.col-md-8 .add-response-header {
    background-color: #f8f9fa !important;
    border-bottom: 1px solid #dee2e6 !important;
    padding: 15px 20px !important;
    font-weight: 600 !important;
    color: #495057 !important;
    border-radius: 4px 4px 0 0 !important;
    margin: 0 !important;
    font-size: 16px !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.col-md-8 .add-response-content {
    padding: 20px !important;
    background: white !important;
    border-radius: 0 0 4px 4px !important;
}

/* Customer/Order/Product Link Buttons */
.customer-link-btn,
.order-link-btn,
.product-link-btn {
    margin: 2px;
    display: inline-block;
    max-width: 200px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.customer-link-btn:hover,
.order-link-btn:hover,
.product-link-btn:hover {
    text-decoration: none;
    opacity: 0.8;
}

/* Status Selector Styles - Simplified single select approach */
.status-selector-simple {
    display: inline-block;
    position: relative;
}

.status-select {
    min-width: 120px;
    font-size: 12px;
    font-weight: 500;
    border: 1px solid #ddd;
    border-radius: 4px;
    padding: 4px 8px;
    background: white;
    cursor: pointer;
    transition: all 0.2s ease;
}

.status-select:hover {
    border-color: #007cba;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.status-select:focus {
    border-color: #007cba;
    box-shadow: 0 0 0 2px rgba(0, 123, 255, 0.25);
    outline: none;
}

/* Status-specific styling */
.status-select.status-open {
    background-color: #d4edda;
    color: #155724;
    border-color: #28a745;
}

.status-select.status-progress {
    background-color: #fff3cd;
    color: #856404;
    border-color: #ffc107;
}

.status-select.status-pending {
    background-color: #f8d7da;
    color: #721c24;
    border-color: #dc3545;
}

.status-select.status-resolved {
    background-color: #d1ecf1;
    color: #0c5460;
    border-color: #17a2b8;
}

.status-select.status-closed {
    background-color: #e2e3e5;
    color: #383d41;
    border-color: #6c757d;
}

.status-select.status-default {
    background-color: #f8f9fa;
    color: #495057;
    border-color: #dee2e6;
}

/* Loading state */
.status-select:disabled {
    background-color: #f8f9fa !important;
    color: #6c757d !important;
    cursor: not-allowed;
    opacity: 0.7;
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .status-select {
        min-width: 100px;
        font-size: 11px;
        padding: 3px 6px;
    }
}

/* Animation for status changes */
.status-select.updating {
    opacity: 0.6;
    animation: pulse 1s infinite;
}

@keyframes pulse {
    0% { opacity: 0.6; }
    50% { opacity: 0.8; }
    100% { opacity: 0.6; }
}

/* Status badge improvements for better click target */
.badge {
    font-size: 11px;
    padding: 4px 8px;
    font-weight: 500;
    border-radius: 3px;
}

.badge-success { background-color: #28a745; }
.badge-secondary { background-color: #6c757d; }
.badge-info { background-color: #17a2b8; }
.badge-warning { background-color: #ffc107; color: #212529; }
.badge-danger { background-color: #dc3545; }
.badge-default { background-color: #e9ecef; color: #495057; }

/* Responsive adjustments for status selectors */
@media (max-width: 768px) {
    .status-selector-wrapper {
        min-width: 100px;
    }
    
    .status-selector-wrapper .status-selector {
        min-width: 120px;
        font-size: 11px;
    }
    
    .status-selector-wrapper .current-status {
        min-width: 80px;
        font-size: 10px;
    }
}

/* Loading state for status updates */
.status-selector-wrapper .status-selector:disabled {
    background-color: #f8f9fa;
    color: #6c757d;
    cursor: not-allowed;
}

/* Animation for status changes */
.status-selector-wrapper .current-status {
    transition: all 0.3s ease;
}

.status-selector-wrapper.updating .current-status {
    opacity: 0.6;
    animation: pulse 1s infinite;
}

@keyframes pulse {
    0% { opacity: 0.6; }
    50% { opacity: 0.8; }
    100% { opacity: 0.6; }
}

/* Success/Error notifications */
.alert.notification {
    position: fixed !important;
    top: 80px !important;
    right: 20px !important;
    z-index: 9999 !important;
    min-width: 300px !important;
    max-width: 400px !important;
    border-left: 4px solid;
    animation: slideInRight 0.3s ease;
}

.alert.notification.alert-success {
    border-left-color: #28a745;
}

.alert.notification.alert-danger {
    border-left-color: #dc3545;
}

@keyframes slideInRight {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

/* Enhanced table row hover effects with status selectors */
.table tbody tr:hover .status-selector-wrapper .current-status {
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

/* Responsive design */
@media (max-width: 768px) {
    .tcasistencia-landing .col-md-6:first-child {
        border-right: none;
        border-bottom: 1px solid #e9ecef;
        margin-bottom: 20px;
        padding-bottom: 20px;
    }
    
    .sub-topics .col-md-6 {
        margin-bottom: 15px;
    }
    
    .table-responsive {
        font-size: 0.875rem;
    }
    
    .btn-sm {
        font-size: 0.75rem;
        padding: 0.25rem 0.5rem;
    }
    
    .timeline:before {
        left: 40px;
    }
    
    .timeline-panel {
        width: calc(100% - 90px);
        float: right;
    }
    
    .timeline-inverted .timeline-panel {
        float: right;
    }
    
    .timeline-badge {
        left: 15px;
        margin-left: 0;
        top: 16px;
    }
}

/* Priority indicators */
.priority-high {
    color: #d9534f;
    font-weight: bold;
}

.priority-medium {
    color: #f0ad4e;
    font-weight: bold;
}

.priority-low {
    color: #5cb85c;
}

/* Status badges enhancement */
.badge-secondary {
    background-color: #6c757d;
}

.badge-info {
    background-color: #17a2b8;
}

.badge-warning {
    background-color: #ffc107;
    color: #212529;
}

.badge-danger {
    background-color: #dc3545;
}

.badge-success {
    background-color: #28a745;
}

/* Priority Selector Styles - Similar to status selector */
.priority-selector-simple {
    display: inline-block;
    position: relative;
}

.priority-select {
    min-width: 100px;
    font-size: 12px;
    font-weight: 500;
    border: 1px solid #ddd;
    border-radius: 4px;
    padding: 4px 8px;
    background: white;
    cursor: pointer;
    transition: all 0.2s ease;
}

.priority-select:hover {
    border-color: #007cba;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.priority-select:focus {
    border-color: #007cba;
    box-shadow: 0 0 0 2px rgba(0, 123, 255, 0.25);
    outline: none;
}

/* Priority-specific styling */
.priority-select.priority-low {
    background-color: #e8f5e8;
    color: #2d5a2d;
    border-color: #4caf50;
}

.priority-select.priority-medium {
    background-color: #fff8e1;
    color: #f57c00;
    border-color: #ff9800;
}

.priority-select.priority-high {
    background-color: #ffecb3;
    color: #e65100;
    border-color: #ff5722;
}

.priority-select.priority-urgent {
    background-color: #ffcccb;
    color: #b71c1c;
    border-color: #f44336;
    font-weight: 600;
    animation: urgentPulse 2s infinite;
}

/* Animation for urgent priority */
@keyframes urgentPulse {
    0%, 100% { 
        background-color: #ffcccb;
        box-shadow: 0 0 0 0 rgba(244, 67, 54, 0.4);
    }
    50% { 
        background-color: #ffb3b3;
        box-shadow: 0 0 0 4px rgba(244, 67, 54, 0.2);
    }
}

/* Loading state for priority */
.priority-select:disabled {
    background-color: #f8f9fa !important;
    color: #6c757d !important;
    cursor: not-allowed;
    opacity: 0.7;
    animation: none !important;
}

/* Priority icons */
.priority-select.priority-low::before {
    content: "⬇ ";
    color: #4caf50;
}

.priority-select.priority-medium::before {
    content: "➡ ";
    color: #ff9800;
}

.priority-select.priority-high::before {
    content: "⬆ ";
    color: #ff5722;
}

.priority-select.priority-urgent::before {
    content: "🔥 ";
}

/* Responsive adjustments for priority */
@media (max-width: 768px) {
    .priority-select {
        min-width: 80px;
        font-size: 11px;
        padding: 3px 6px;
    }
    
    .priority-select::before {
        display: none; /* Hide icons on small screens */
    }
}

/* Animation for priority changes */
.priority-select.updating {
    opacity: 0.6;
    animation: pulse 1s infinite;
}

/* Priority selector in detail view */
.priority-selector-detail {
    position: relative;
}

.priority-selector-detail .priority-select {
    width: 100%;
    padding: 8px 12px;
    border: 1px solid #ddd;
    border-radius: 4px;
    background-color: #fff;
    font-size: 14px;
    transition: all 0.3s ease;
}

.priority-selector-detail .priority-select:focus {
    border-color: #007bff;
    outline: none;
    box-shadow: 0 0 0 2px rgba(0, 123, 255, 0.25);
}

/* Priority selector hover effects in detail view */
.priority-selector-detail .priority-select:hover {
    border-color: #adb5bd;
}

/* Priority badge in ticket header */
.priority-badge {
    font-weight: bold;
    font-size: 12px;
    padding: 4px 8px;
    border-radius: 3px;
    margin-left: 5px;
}

/* Detail view priority form group */
.form-group label {
    font-weight: 600;
    color: #333;
    margin-bottom: 5px;
    display: block;
}

/* Loading state for detail view priority selector */
.priority-selector-detail .priority-select:disabled {
    background-color: #f8f9fa !important;
    color: #6c757d !important;
    cursor: not-allowed;
    opacity: 0.7;
}

/* Responsive adjustments for detail view */
@media (max-width: 768px) {
    .priority-selector-detail .priority-select {
        font-size: 12px;
        padding: 6px 10px;
    }
}

/* Modern Ticket View Interface Styles */
/* ================================== */

/* Main modern ticket view container */
.modern-ticket-view {
    min-height: 100vh;
    padding: 20px 0;
}

/* Header Section */
.ticket-header-section {
    background: white;
    padding: 30px;
    margin-bottom: 25px;
    border-radius: 8px;
    box-shadow: 0 2px 10px rgba(0,0,0,0.08);
    border-left: 4px solid #007bff;
}
.ticket-header-section>.row {
    display: flex;
    align-items: center;
}
.ticket-header-section .ticket-main-title{
    margin-top: 0;
    margin-bottom: 5px;
}

.ticket-main-title {
    color: #2c3e50;
    font-size: 28px;
    font-weight: 600;
    margin-bottom: 15px;
    line-height: 1.3;
}

.ticket-main-title .icon-ticket {
    color: #007bff;
    margin-right: 10px;
}

.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
    color: #6c757d;
    font-size: 14px;
    align-items: center;
}

.meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.meta-item i {
    color: #007bff;
}

/* Action Bar */
.ticket-actions {
    display: flex;
    gap: 10px;
    align-items: center;
    justify-content: flex-end;
}

.btn-action {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 16px;
    border-radius: 6px;
    font-weight: 500;
    transition: all 0.2s ease;
    text-decoration: none;
}

.btn-action:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(0,0,0,0.15);
    text-decoration: none;
}

/* Status and Priority Bar */
.status-priority-bar {
    margin-bottom: 25px;
}

.status-card,
.priority-card {
    background: white;
    border-radius: 8px;
    overflow: hidden;
    box-shadow: 0 2px 10px rgba(0,0,0,0.08);
    transition: transform 0.2s ease;
}

.status-card:hover,
.priority-card:hover {
    transform: translateY(-2px);
}

.status-card .card-header,
.priority-card .card-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    padding: 15px 20px;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 8px;
}

.status-card .card-body,
.priority-card .card-body {
    padding: 20px;
}

.status-select-modern,
.priority-select-modern {
    width: 100%;
    padding: 12px 16px;
    border: 2px solid #e9ecef;
    border-radius: 8px;
    background: white;
    font-size: 14px;
    font-weight: 500;
    transition: all 0.3s ease;
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml;charset=US-ASCII,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 4 5'><path fill='%23666' d='M2 0L0 2h4zm0 5L0 3h4z'/></svg>");
    background-repeat: no-repeat;
    background-position: right 12px center;
    background-size: 12px;
}

.status-select-modern:hover, .priority-select-modern:hover {
    border-color: #007bff;
    box-shadow: 0 0 0 3px rgba(0, 123, 255, 0.1);
}

.status-select-modern:focus, .priority-select-modern:focus {
    border-color: #007bff;
    outline: none;
    box-shadow: 0 0 0 4px rgba(0, 123, 255, 0.25);
}

/* Status-specific colors for modern selector */
.status-select-modern.status-abierto {
    border-color: #28a745;
    background-color: #f8fff9;
}

.status-select-modern.status-en_proceso {
    border-color: #ffc107;
    background-color: #fffdf5;
}

.status-select-modern.status-pendiente {
    border-color: #fd7e14;
    background-color: #fff8f0;
}

.status-select-modern.status-resuelto {
    border-color: #17a2b8;
    background-color: #f0fcff;
}

.status-select-modern.status-cerrado {
    border-color: #6c757d;
    background-color: #f8f9fa;
}

/* Priority-specific colors for modern selector */
.priority-select-modern.priority-low {
    border-color: #28a745;
    background-color: #f8fff9;
}

.priority-select-modern.priority-medium {
    border-color: #17a2b8;
    background-color: #f0fcff;
}

.priority-select-modern.priority-high {
    border-color: #ffc107;
    background-color: #fffdf5;
}

.priority-select-modern.priority-urgent {
    border-color: #dc3545;
    background-color: #fff5f5;
    animation: urgentGlow 2s infinite;
}

@keyframes urgentGlow {
    0%, 100% { 
        box-shadow: 0 0 0 0 rgba(220, 53, 69, 0.4);
    }
    50% { 
        box-shadow: 0 0 0 6px rgba(220, 53, 69, 0.2);
    }
}

/* Loading state for modern selectors */
.status-select-modern:disabled, .priority-select-modern:disabled {
    background-color: #f8f9fa !important;
    color: #6c757d !important;
    cursor: not-allowed;
    opacity: 0.7;
    animation: none !important;
}

.status-select-modern.updating, .priority-select-modern.updating {
    opacity: 0.6;
    animation: pulse 1s infinite;
}

/* Modern Info Cards - ONLY for right-side info cards */
.col-md-4 .info-card {
    background: white;
    border-radius: 8px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
    transition: all 0.3s ease;
    overflow: hidden;
}

.col-md-4 .info-card:hover {
    box-shadow: 0 4px 15px rgba(0,0,0,0.15);
    transform: translateY(-2px);
}

.col-md-4 .info-card .card-header {
    background: linear-gradient(45deg, #007bff, #0056b3);
    color: white;
    padding: 12px 20px;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 8px;
}

.col-md-4 .info-card .card-header .card-title {
    font-size: 14px;
    font-weight: 600;
    margin: 0;
    display: flex;
    align-items: center;
    gap: 8px;
    color: white;
}

.col-md-4 .info-card .card-header .card-title i {
    color: white;
    font-size: 16px;
    opacity: 0.9;
}

.col-md-4 .info-card .card-body {
    padding: 20px;
}

/* Customer Info Specific */
.col-md-4 .customer-info .card-header {
    background: linear-gradient(45deg, #007bff, #0056b3);
}

/* Order Info Specific */
.col-md-4 .order-info .card-header {
    background: linear-gradient(45deg, #28a745, #1e7e34);
}

/* Product Info Specific */
.col-md-4 .product-info .card-header {
    background: linear-gradient(45deg, #17a2b8, #117a8b);
}

/* Topic Info Specific */
.col-md-4 .topic-info .card-header {
    background: linear-gradient(45deg, #6f42c1, #5a2d91);
}

/* Override PrestaShop theme styles ONLY for right-side info cards */
#content.bootstrap .col-md-4 .info-card .card-header,
#content.bootstrap .col-md-4 .info-card h3.card-title,
.bootstrap .col-md-4 .info-card .card-header,
.bootstrap .col-md-4 .info-card h3.card-title {
    background-color: transparent !important;
    background: linear-gradient(45deg, #007bff, #0056b3) !important;
    border: none !important;
    border-bottom: none !important;
    margin: 0 !important;
    border-radius: 8px 8px 0 0 !important;
    color: white !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    line-height: 1.2 !important;
    padding: 12px 20px !important;
}

/* Override PrestaShop styles for card title and icons - ONLY right side */
#content.bootstrap .col-md-4 .info-card .card-header .card-title,
.bootstrap .col-md-4 .info-card .card-header .card-title,
#content.bootstrap .col-md-4 .info-card .card-header h3,
.bootstrap .col-md-4 .info-card .card-header h3 {
    color: white !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    margin: 0 !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    line-height: 1.2 !important;
    background: none !important;
    border: none !important;
}

#content.bootstrap .col-md-4 .info-card .card-header .card-title i,
.bootstrap .col-md-4 .info-card .card-header .card-title i,
#content.bootstrap .col-md-4 .info-card .card-header h3 i,
.bootstrap .col-md-4 .info-card .card-header h3 i {
    color: white !important;
    font-size: 16px !important;
    opacity: 0.9 !important;
    margin-right: 0 !important;
}

/* Ensure card body has proper styling - ONLY right side */
#content.bootstrap .col-md-4 .info-card .card-body,
.bootstrap .col-md-4 .info-card .card-body {
    padding: 20px !important;
    background: white !important;
    border-radius: 0 0 8px 8px !important;
}

/* Restore proper styling for left-side content sections */
.col-md-8 .message-card,
.col-md-8 .conversation-section,
.col-md-8 .add-response-card {
    background: white;
    border: 1px solid #dee2e6;
    border-radius: 4px;
    box-shadow: none;
    margin-bottom: 20px;
    overflow: visible;
}

.col-md-8 .message-header,
.col-md-8 .section-title {
    background-color: #f8f9fa !important;
    border-bottom: 1px solid #dee2e6 !important;
    padding: 15px 20px !important;
    font-weight: 600 !important;
    color: #495057 !important;
    border-radius: 4px 4px 0 0 !important;
    margin: 0 !important;
    font-size: 16px !important;
    line-height: 1.4 !important;
}

.col-md-8 .message-title,
.col-md-8 .section-title {
    margin: 0 !important;
    font-size: 16px !important;
    color: #495057 !important;
    font-weight: 600 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.col-md-8 .message-title i,
.col-md-8 .section-title i {
    color: #495057 !important;
    font-size: 16px !important;
    opacity: 0.8 !important;
}

.col-md-8 .message-body,
.col-md-8 .timeline-modern,
.col-md-8 .add-response-content {
    padding: 20px !important;
    background: white !important;
    border-radius: 0 0 4px 4px !important;
    border: none !important;
    margin: 0 !important;
}

.col-md-8 .message-time {
    color: #6c757d !important;
    font-size: 14px !important;
    font-weight: normal !important;
    margin-left: auto !important;
}

/* Timeline styling for left side */
.col-md-8 .timeline-modern {
    padding: 20px !important;
}

.col-md-8 .timeline-item-modern {
    background: none !important;
    border: none !important;
    margin: 0 !important;
    padding: 0 !important;
}

.col-md-8 .timeline-content {
    background: #f8f9fa !important;
    border: 1px solid #dee2e6 !important;
    border-radius: 4px !important;
    padding: 15px !important;
    margin-bottom: 15px !important;
}

.col-md-8 .timeline-header {
    margin: 0 !important;
    padding: 0 !important;
}

.col-md-8 .timeline-title {
    color: #495057 !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    margin: 0 !important;
}

.col-md-8 .timeline-time {
    color: #6c757d !important;
    font-size: 12px !important;
    font-weight: normal !important;
}

/* Conversation count styling */
.col-md-8 .conversation-count {
    background: #e9ecef !important;
    color: #495057 !important;
    padding: 2px 8px !important;
    border-radius: 12px !important;
    font-size: 12px !important;
    font-weight: 500 !important;
}

/* Modern Unified Conversation Timeline */
.col-md-8 .conversation-section.unified {
    background: white;
    border: 1px solid #dee2e6;
    border-radius: 8px;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
    margin-bottom: 20px;
    overflow: hidden;
}

.col-md-8 .conversation-header {
    background: linear-gradient(45deg, #495057, #343a40) !important;
    color: white !important;
    padding: 15px 20px !important;
    border-bottom: none !important;
    margin: 0 !important;
}

.col-md-8 .conversation-header .section-title {
    background: none !important;
    color: white !important;
    margin: 0 !important;
    font-size: 18px !important;
    font-weight: 600 !important;
    border: none !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
}

.col-md-8 .conversation-header .section-title i {
    color: white !important;
    font-size: 18px !important;
    opacity: 0.9 !important;
}

.col-md-8 .conversation-content {
    padding: 0 !important;
    background: #f8f9fa !important;
}

.col-md-8 .timeline-modern.unified {
    padding: 20px !important;
    background: #f8f9fa !important;
    position: relative;
}

/* Timeline line */
.col-md-8 .timeline-modern.unified::before {
    content: '';
    position: absolute;
    left: 40px;
    top: 20px;
    bottom: 20px;
    width: 2px;
    background: linear-gradient(to bottom, #007bff, #28a745, #6c757d);
    border-radius: 1px;
}

/* Timeline items for messages */
.col-md-8 .timeline-item-modern.message-item {
    position: relative;
    margin-bottom: 25px;
    margin-left: 60px;
}

.col-md-8 .timeline-item-modern.message-item:last-child {
    margin-bottom: 0;
}

/* Timeline markers by type */
.col-md-8 .timeline-marker {
    position: absolute;
    left: 5px;
    top: 15px;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 14px;
    font-weight: bold;
    border: 3px solid #f8f9fa;
    z-index: 2;
}

.col-md-8 .timeline-marker.timeline-customer {
    background: linear-gradient(45deg, #007bff, #0056b3);
}

.col-md-8 .timeline-marker.timeline-admin {
    background: linear-gradient(45deg, #28a745, #1e7e34);
}

.col-md-8 .timeline-marker.timeline-system {
    background: linear-gradient(45deg, #6c757d, #495057);
}

/* Message content styling */
.col-md-8 .timeline-item-modern.message-item .timeline-content {
    background: white !important;
    border: 1px solid #e9ecef !important;
    border-radius: 8px !important;
    padding: 0 !important;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1) !important;
    overflow: hidden;
    margin-left: 42px;
}

.col-md-8 .timeline-item-modern.message-item .timeline-header {
    background: #f8f9fa !important;
    padding: 12px 16px !important;
    border-bottom: 1px solid #e9ecef !important;
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    flex-wrap: wrap !important;
    gap: 8px !important;
}

.col-md-8 .timeline-item-modern.message-item .timeline-title {
    color: #495057 !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    margin: 0 !important;
    flex: 1;
}

.col-md-8 .timeline-item-modern.message-item .timeline-time {
    color: #6c757d !important;
    font-size: 12px !important;
    font-weight: normal !important;
}

.col-md-8 .timeline-item-modern.message-item .message-type {
    font-size: 10px !important;
    font-weight: 600 !important;
    padding: 2px 8px !important;
    border-radius: 12px !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
}

.col-md-8 .timeline-item-modern.message-item .message-type.customer {
    background: #e3f2fd !important;
    color: #1565c0 !important;
}

.col-md-8 .timeline-item-modern.message-item .message-type.admin {
    background: #e8f5e8 !important;
    color: #2e7d32 !important;
}

.col-md-8 .timeline-item-modern.message-item .message-type.system {
    background: #f5f5f5 !important;
    color: #424242 !important;
}

.col-md-8 .timeline-item-modern.message-item .timeline-body {
    padding: 16px !important;
    background: white !important;
}

.col-md-8 .timeline-item-modern.message-item .timeline-body p {
    margin-bottom: 12px !important;
    line-height: 1.5 !important;
    color: #495057 !important;
}

.col-md-8 .timeline-item-modern.message-item .timeline-body p:last-child {
    margin-bottom: 0 !important;
}

.col-md-8 .timeline-item-modern.message-item .message-meta {
    padding: 10px 16px !important;
    background: #f8f9fa !important;
    border-top: 1px solid #e9ecef !important;
    display: flex !important;
    gap: 15px !important;
    flex-wrap: wrap !important;
}

.col-md-8 .timeline-item-modern.message-item .meta-item {
    font-size: 11px !important;
    color: #6c757d !important;
    display: flex !important;
    align-items: center !important;
    gap: 4px !important;
}

.col-md-8 .timeline-item-modern.message-item .meta-item i {
    font-size: 10px !important;
    opacity: 0.8 !important;
}

/* Customer message specific styling */
.col-md-8 .timeline-item-modern.message-item.customer .timeline-content {
    border-left: 3px solid #007bff !important;
}

/* Admin message specific styling */
.col-md-8 .timeline-item-modern.message-item.admin .timeline-content {
    border-left: 3px solid #28a745 !important;
}

/* System message specific styling */
.col-md-8 .timeline-item-modern.message-item.system .timeline-content {
    border-left: 3px solid #6c757d !important;
}

.col-md-8 .timeline-item-modern.message-item.system .timeline-body {
    background: #f8f9fa !important;
}

/* Conversation count badge */
.col-md-8 .conversation-count {
    background: rgba(255,255,255,0.2) !important;
    color: white !important;
    padding: 2px 8px !important;
    border-radius: 12px !important;
}

/* Response Form Section Styles */
.response-form-section {
    margin-top: 30px;
    background: #fff;
    border-radius: 8px;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
    overflow: hidden;
}

.response-form-section .form-card {
    background: #fff;
}

.response-form-section .card-header {
    background: linear-gradient(45deg, #007bff, #0056b3) !important;
    color: white !important;
    padding: 15px 20px !important;
    border-bottom: none !important;
    font-weight: 600 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.response-form-section .card-title {
    font-size: 14px !important;
    font-weight: 600 !important;
    margin: 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    color: white !important;
}

.response-form-section .card-title i {
    color: white !important;
    font-size: 16px !important;
    opacity: 0.9 !important;
}

.response-form-section .form-body {
    padding: 25px;
}

.response-form-section .form-group {
    margin-bottom: 20px;
}

.response-form-section .form-label {
    font-weight: 600;
    color: #495057;
    margin-bottom: 8px;
    display: block;
}

.response-form-section .required-indicator {
    color: #dc3545;
    margin-left: 4px;
}

.response-form-section .modern-textarea {
    width: 100%;
    padding: 12px 15px;
    border: 2px solid #e9ecef;
    border-radius: 6px;
    font-size: 14px;
    line-height: 1.5;
    transition: all 0.3s ease;
    resize: vertical;
    min-height: 120px;
}

.response-form-section .modern-textarea:focus {
    border-color: #007bff;
    box-shadow: 0 0 0 3px rgba(0, 123, 255, 0.1);
    outline: none;
}

.response-form-section .form-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 8px;
}

.response-form-section .char-counter {
    font-size: 12px;
    color: #6c757d;
    font-weight: 500;
}

.response-form-section .char-counter.warning {
    color: #ffc107;
}

.response-form-section .char-counter.danger {
    color: #dc3545;
}

.response-form-section .keyboard-shortcuts {
    text-align: right;
}

.response-form-section .keyboard-shortcuts kbd {
    background: #f8f9fa;
    border: 1px solid #dee2e6;
    border-radius: 3px;
    padding: 2px 6px;
    font-size: 11px;
    font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
    color: #333;
}

.response-form-section .keyboard-shortcuts .text-muted {
    color: #333 !important;
}

.response-form-section .form-options {
    margin: 20px 0;
    padding: 15px;
    background: #f8f9fa;
    border-radius: 6px;
    border-left: 4px solid #007bff;
}

.response-form-section .checkbox-container {
    margin: 0;
}

.response-form-section .checkbox-label {
    display: flex;
    align-items: center;
    cursor: pointer;
    margin: 0;
    font-weight: 500;
    color: #495057;
}

.response-form-section .form-checkbox {
    margin-right: 10px;
    transform: scale(1.2);
}

.response-form-section .checkbox-text {
    display: flex;
    align-items: center;
    gap: 8px;
}

.response-form-section .checkbox-text .checkbox-icon {
    margin-left: 8px;
}

.response-form-section .form-actions {
    display: flex;
    gap: 12px;
    justify-content: flex-start;
    margin-top: 25px;
    padding-top: 20px;
    border-top: 1px solid #e9ecef;
}

.response-form-section .btn-send-response {
    background: linear-gradient(135deg, #28a745, #20c997);
    border: none;
    padding: 12px 24px;
    font-weight: 600;
    transition: all 0.3s ease;
    box-shadow: 0 2px 4px rgba(40, 167, 69, 0.2);
}

.response-form-section .btn-send-response:hover {
    background: linear-gradient(135deg, #218838, #1e7e34);
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(40, 167, 69, 0.3);
}

.response-form-section .btn-send-response:disabled {
    background: #6c757d;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

.response-form-section .btn-secondary {
    background: #6c757d;
    border: none;
    padding: 12px 20px;
    color: white;
    transition: all 0.3s ease;
}

.response-form-section .btn-secondary:hover {
    background: #5a6268;
    color: white;
}

/* Success/Error Messages in Form */
.response-form-section .alert {
    margin-bottom: 20px;
    padding: 12px 20px;
    border-radius: 6px;
    font-weight: 500;
}

.response-form-section .alert-success {
    background: #d4edda;
    color: #155724;
    border: 1px solid #c3e6cb;
}

.response-form-section .alert-danger {
    background: #f8d7da;
    color: #721c24;
    border: 1px solid #f5c6cb;
}

/* Modern notification styles (unificado para tabla y detalle) */
.modern-notification {
    position: fixed;
    top: 80px;
    right: 20px;
    z-index: 9999;
    min-width: 300px;
    max-width: 400px;
    border-radius: 6px;
    padding: 0;
    background: #fff;
    box-shadow: 0 4px 16px rgba(0,0,0,0.15);
    animation: slideInRight 0.3s cubic-bezier(.4,0,.2,1);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border-left: 4px solid #28a745;
}
.modern-notification.notification-success { border-left-color: #28a745; }
.modern-notification.notification-error { border-left-color: #dc3545; }
.modern-notification.notification-warning { border-left-color: #ffc107; }
.modern-notification.notification-info { border-left-color: #17a2b8; }

.modern-notification .notification-content {
    display: flex;
    align-items: center;
    padding: 16px 20px 16px 16px;
}
.modern-notification .notification-message {
    font-size: 15px;
    color: #222;
    margin-left: 10px;
}
.modern-notification .icon-check { color: #28a745; font-size: 20px; }
.modern-notification .icon-remove { color: #dc3545; font-size: 20px; }
.modern-notification .icon-exclamation-triangle { color: #ffc107; font-size: 20px; }
.modern-notification .icon-info { color: #17a2b8; font-size: 20px; }
.modern-notification .icon-times { color: #888; font-size: 18px; }
.modern-notification .notification-close {
    background: none;
    border: none;
    color: #888;
    font-size: 18px;
    position: absolute;
    top: 8px;
    right: 8px;
    cursor: pointer;
    opacity: 0.7;
    transition: opacity 0.2s;
}
.modern-notification .notification-close:hover { opacity: 1; }

/* Forzar mismo tamaño y aspecto de notificación en todas las vistas */
.modern-notification {
    width: 350px !important;
    min-width: 0 !important;
    max-width: none !important;
    font-size: 15px !important;
    line-height: 1.5 !important;
    box-sizing: border-box !important;
    padding: 0 !important;
    background: #fff !important;
    border-radius: 6px !important;
    box-shadow: 0 4px 16px rgba(0,0,0,0.15) !important;
    display: flex !important;
    flex-direction: column !important;
    overflow: hidden !important;
    border-left: 4px solid #28a745 !important;
}
.modern-notification .notification-content {
    display: flex !important;
    align-items: center !important;
    padding: 16px 20px 16px 16px !important;
}
.modern-notification .notification-message {
    font-size: 15px !important;
    color: #222 !important;
    margin-left: 10px !important;
    line-height: 1.5 !important;
}
.modern-notification .icon-check {
    color: #28a745 !important;
    font-size: 20px !important;
}
.modern-notification .icon-remove {
    color: #dc3545 !important;
    font-size: 20px !important;
}
.modern-notification .icon-exclamation-triangle {
    color: #ffc107 !important;
    font-size: 20px !important;
}
.modern-notification .icon-info {
    color: #17a2b8 !important;
    font-size: 20px !important;
}
.modern-notification .icon-times {
    color: #888 !important;
    font-size: 18px !important;
}
.modern-notification .notification-close {
    background: none !important;
    border: none !important;
    color: #888 !important;
    font-size: 18px !important;
    position: absolute !important;
    top: 8px !important;
    right: 8px !important;
    cursor: pointer !important;
    opacity: 0.7 !important;
    transition: opacity 0.2s !important;
}
.modern-notification .notification-close:hover { opacity: 1 !important; }

/* Separación vertical uniforme entre info-cards */
.info-cards {
    display: flex;
    flex-direction: column;
    gap: 24px; /* Espaciado vertical uniforme */
}
.info-card {
    margin-bottom: 0 !important; /* Elimina márgenes individuales, usa gap */
}

/* Sidebar sticky/fixed hasta el final del contenedor */
.sidebar-content .info-cards {
    position: sticky;
    top: 90px; /* Ajusta según la altura de tu header/topbar */
    z-index: 10;
}

.ticket-content-section .col-md-4{
    position: sticky;
    top: 140px;
    align-self: flex-start;
    z-index: 10;

}
@media (max-width: 991px) {
    .sidebar-content .info-cards {
        position: static;
        top: auto;
    }
}

/* ===== RESPUESTAS RÁPIDAS ===== */

.quick-responses-section {
    margin-bottom: 20px;
    padding: 15px;
    background: #f8f9fa;
    border: 1px solid #e3e6ea;
    border-radius: 6px;
}

.quick-responses-section .form-label {
    font-weight: 600;
    color: #495057;
    margin-bottom: 8px;
}

.quick-responses-section .form-label i {
    color: #007bff;
    margin-right: 6px;
}

.quick-response-controls {
    display: flex;
    gap: 10px;
    align-items: stretch;
}

.quick-response-controls select {
    flex: 1;
    min-width: 0;
}

.quick-response-controls button {
    flex-shrink: 0;
    white-space: nowrap;
    min-width: 80px;
}

.quick-response-controls button:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.quick-response-controls button:disabled:hover {
    background-color: #007bff;
    border-color: #007bff;
}

.no-responses-message {
    text-align: center;
    padding: 20px;
    background: #ffffff;
    border: 1px dashed #dee2e6;
    border-radius: 4px;
    margin-top: 10px;
}

.no-responses-message .text-muted {
    margin-bottom: 0;
}

.no-responses-message a {
    color: #007bff;
    text-decoration: none;
    font-weight: 500;
}

.no-responses-message a:hover {
    text-decoration: underline;
}

.optional-indicator {
    font-weight: normal;
    color: #6c757d;
    font-size: 0.9em;
}

/* Hide quick response modal (disabled feature) */
.quick-response-modal,
#quick-response-modal {
    display: none !important;
    visibility: hidden !important;
}

/* Ensure modal overlay doesn't appear */
.modal-backdrop.quick-response-modal-backdrop {
    display: none !important;
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .quick-response-controls {
        flex-direction: column;
    }
    
    .quick-response-controls button {
        min-width: auto;
    }
}

.ticket-details-content .col-lg-4 {
    position: sticky;
    top: 60px;
    align-self: flex-start;
    z-index: 10;
}